This technical report aims to highlight those elements required to manage water use and demand effectively, not only in the SADC region, but hopefully to be of practical application in other regions with an approaching water resources crisis. In this way, the lessons learned from workshops such as this may be used not only to help cope with crisis situations in water resources management, but, preferably, to mitigate potential water resource management problems. The objectives of the workshop were to: · Raise the awareness of water resources specialists towards water demand management (WDM) policies; · Identify best practice and case studies for implementing WDM in water resources planning; · Demonstrate tools and methodologies for accounting for water use and demand in water resources; and · Provide material for this WMO Technical Report for use by operational hydrological services and those involved at many stages in the implementation of WDM, particularly in Southern Africa.